Cancellation Policy
Last updated: October 4, 2026
Cancellations
Email support@tryrestwick.com as soon as you can.
Cancellations are guaranteed within 2 hours of placing your order, as long as it hasn't been fulfilled. We'll cancel and refund in full.
After 2 hours we dispatch quickly, so we can't guarantee it. If your order still hasn't been fulfilled we'll do our best to stop it; if it has already been dispatched we can't recall it, but tell us anyway and we'll sort out a return or keep-it refund as soon as it lands.
Address Changes
Address change requests must be submitted within 2 hours of order placement and cannot be guaranteed, as we dispatch orders quickly.
Please double-check your shipping address before completing your order. We are unable to redirect shipments to a new address once an order has been dispatched.
After Dispatch
Orders that have already been dispatched follow our [Refund Policy](https://tryrestwick.com/policies/refund-policy): you have 90 days from the day your order arrives to tell us something is wrong.
Contact Us
- Email: support@tryrestwick.com
- Contact page: https://tryrestwick.com/pages/contact
- Response time: 1 to 2 business days.
Restwick
Gavin Xhediku
Droste-Hülshoff-Straße 5
42389 Wuppertal
Germany
VAT ID: DE359030316